Responsible Gaming at cy66 — Playing It Safe

1 Our Commitment to Safe Play

cy66 believes that sustainable, enjoyable gambling is built on a foundation of transparency, player education, and proactive support. Our responsible gaming programme is not a legal box-ticking exercise — it is a genuine operational commitment that shapes how we design the platform, how we communicate with players, and how we respond when a player needs help.

Every feature on cy66 — from game speed controls to loss-limit notifications — has been evaluated for its potential impact on player wellbeing. We work with certified game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, all of which adhere to fair-play and responsible gaming standards with independently audited RTP figures.

Our commitment extends to all registered players across Bangladesh — whether you are in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh. The same protections, the same support quality, and the same account tools are available to every cy66 player regardless of location or deposit history.

2 18+ Age Restriction and Verification

cy66 operates a strict 18+ only policy. No person under the age of 18 may register an account, make a deposit, place a bet, or participate in any promotion on the cy66 platform. This policy is non-negotiable and is enforced at every stage of the player lifecycle — from registration through to withdrawal.

How cy66 Verifies Age

During the account registration process, every player is required to confirm that they are 18 years of age or older. cy66 supplements this self-declaration with a mandatory KYC (Know Your Customer) identity verification process that is triggered before any withdrawal can be processed and may be triggered earlier at cy66's discretion. Acceptable identity documents for age verification include:

• National Identity Card (NID): Bangladesh National Identity Card showing date of birth clearly.
• Valid Passport: Any current, unexpired international passport with a clear date of birth.
• Birth Certificate: Official government-issued birth certificate where NID is not yet available.

Any account where the registered player is found to be under 18 will be immediately closed, all funds will be returned to the source payment method (bKash, Nagad, Rocket, Upay, or card), and any winnings generated during the period of underage play will be forfeited.

Protecting Minors

cy66 strongly encourages all adults who share devices with minors to use device-level parental control software to prevent underage access to gambling websites. If you believe a minor has accessed a cy66 account, please contact [email protected] immediately. Our compliance team will investigate and act within 24 hours of a verified report.

3 Deposit and Spending Limits

One of the most effective tools for maintaining control over your gambling spend is a well-chosen deposit limit. cy66 allows every registered player to set personalised limits that align with their financial situation and leisure budget. Limits can be configured at three time intervals:

• Daily Deposit Limit: The maximum total amount (in BDT ৳) that can be deposited across all payment methods within a rolling 24-hour period.
• Weekly Deposit Limit: The maximum total deposited within a rolling 7-day period, calculated from the day and time the limit was first set.
• Monthly Deposit Limit: The maximum total deposited within a rolling 30-day calendar period.

How Limit Changes Work

cy66 applies an asymmetric change policy on deposit limits to protect players from impulsive decisions made during a gaming session:

• Lowering a limit: Takes effect immediately, with no cooling-off period. If you decide mid-session that you want to spend less, that decision is acted upon instantly.
• Raising a limit: Subject to a mandatory 7-day cooling-off period before the increase takes effect. This gives you time to reconsider a decision that may have been made impulsively. You may cancel the requested increase at any time during the 7-day window by contacting [email protected].
• Removing a limit entirely: Treated as a limit increase and subject to the same 7-day cooling-off period.

Deposit limits apply across all payment methods simultaneously — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, Visa, and Mastercard. There is no way to circumvent a limit by switching payment methods.

4 Time-Out and Session Controls

cy66 offers a range of time-based controls that help players manage how long they spend on the platform in any given sitting or period. These tools are designed to prevent the gradual drift that can occur when gaming sessions extend well beyond their originally intended duration.

Session Time Limits

Set a maximum session length from your account settings. When the time is up, cy66 displays a full-screen notification with your session summary — time played, total deposited in the session, total withdrawn in the session, and net result. You may choose to log out or continue for a further defined period. Continued sessions trigger a follow-up reminder at the next interval.

Time-Out Periods

A time-out is a short-term account suspension for players who feel they need a structured break without committing to long-term self-exclusion. Available time-out durations on cy66 are:

• 24 Hours — a single-day cooling-off period.
• 48 Hours — a weekend break option frequently chosen by players who notice elevated play frequency at the end of the working week.
• 7 Days — a one-week break, suitable for players returning from a stressful period who want to pause before resuming.
• 30 Days — a month-long pause that allows a full reassessment of play habits and financial impact.

During a time-out, your account is suspended for gaming and deposits. Any pending withdrawals will continue to be processed normally. Marketing communications are suppressed for the duration of the time-out. At the end of the chosen period, your account will be reactivated automatically — you do not need to contact support to resume play.

Reality Check Notifications

Reality checks are periodic on-screen prompts that appear during active gaming sessions. They are designed to interrupt the flow of a session and prompt a moment of conscious reflection. Each reality check displays your current session duration, your net financial position for the session, and a clear option to end the session immediately or continue. Reality checks can be set to appear every 30, 60, or 90 minutes from your account preferences.

5 Self-Exclusion Programme

Self-exclusion is the most robust player-protection tool available on cy66. It is designed for players who have identified that gambling has become a problem and who need a firm, enforced barrier between themselves and the platform for an extended period.

Available Self-Exclusion Periods

• 6 Months: Suitable for players experiencing short-term financial or personal stress who want a guaranteed break.
• 1 Year: A full-year exclusion for players who feel gambling has become habitual and who need significant time to develop alternative habits.
• 5 Years: A long-term exclusion for players with a serious gambling problem who need an extended enforced break.

What Happens When You Self-Exclude

Upon initiating a self-exclusion through your account settings or by contacting [email protected], the following actions are taken immediately:

• Your cy66 account is suspended and you are logged out of all active sessions across all devices.
• Any withdrawable balance in your account is processed and returned to your registered payment method (bKash, Nagad, Rocket, Upay, or card) within 3 business days.
• All marketing communications — email, SMS, promotional notifications — are suppressed for the full duration of the exclusion period.
• You will not be able to create a new cy66 account during the exclusion period. Any attempt to register a new account during self-exclusion will be detected and the new account will be closed.

Ending a Self-Exclusion

A cy66 self-exclusion cannot be reversed or shortened before the chosen end date, under any circumstances. This is a deliberate design choice — the value of self-exclusion as a tool depends entirely on the certainty that the exclusion will be honoured. At the end of the chosen exclusion period, you will need to contact [email protected] to actively request account reactivation. cy66 will conduct a brief wellbeing check before reactivating your account.

6 Recognising Problem Gambling

Problem gambling does not always announce itself clearly. It can develop gradually over months, often driven by a combination of financial pressure, emotional stress, and the intermittent reinforcement that gambling naturally produces. The earlier a problem is identified, the easier it is to address effectively.

cy66 encourages all players to regularly reflect on their gaming behaviour using the warning signs listed below. These are not a clinical diagnosis — they are practical indicators that something may be shifting from healthy leisure to problematic behaviour.

Common Warning Signs

• Spending more money on gambling than you originally intended or than you can comfortably afford.
• Chasing losses — continuing to play after a losing session in an attempt to recover the money lost.
• Gambling with money allocated to essential expenses such as rent, food, utilities, or family obligations.
• Borrowing money — from family, friends, or financial institutions — to fund gambling activity.
• Feeling restless, irritable, or anxious when not gambling, or when attempting to reduce how much you gamble.
• Lying to family members or colleagues about the amount of time or money you spend on gambling.
• Using gambling as a primary way to escape stress, anxiety, depression, loneliness, or difficult life events.
• Neglecting work, family, or social responsibilities because of time or money spent on gambling.
• Repeatedly failing to stick to gambling budgets or time limits that you have set for yourself.
• Continuing to gamble even after deciding to stop or after experiencing negative consequences from gambling.

8 Getting Help and Support

If you are concerned about your gambling — or about the gambling behaviour of someone you care about — cy66 urges you to reach out without delay. Our support team is trained to handle responsible gaming enquiries with sensitivity and complete confidentiality. There is no judgment and no pressure; only practical help.

Responsible Gaming Tools — How to Access Them

Contact cy66 Responsible Gaming Support

The cy66 responsible gaming support team is available 24 hours a day, 7 days a week, including during Eid, Pohela Boishakh, Victory Day, and all public holidays. All support is conducted in English.